Hoodie with Embossed+DTF Chest Big Eagle Black Premium

Product Return Policy

At Emboss Creative, we strive to provide you with high-quality products and excellent service. If for any reason you are not completely satisfied with your purchase, please review our return policy:

30-Day Return

If the logo we placed is damaged, torn, or loses its shape, you have the right to return the product within 30 days from the date of receipt. In this case, we will offer you a replacement product or a full refund.

14-Day Return

For all other cases, our return policy follows the rules established by the European Commission. You have the right to return the product within 14 days from the date of receipt without needing to provide a reason. In this case, the product must be in its original condition, unworn, and with all tags and packaging intact.

Return Procedure

• Contact our customer service team at [email address] or [phone number] to initiate the return process.
• Include your order information and the reason for the return. From day 15 until 30 days**
• Upon approval, you will receive instructions on how to send the product back to us.

Please note that return shipping costs are the responsibility of the customer unless the product is defective.

Thank you for choosing Emboss Creative! Your satisfaction is our priority.

EU Return Policy

In the European Union, consumers have a fundamental right to return products purchased online or via other distance selling methods. The key points of this policy are as follows:

• Right of Withdrawal: Consumers have 14 days to change their mind and return a product without needing to provide a reason. This period starts from the day the consumer receives the product​ (European Union)​​ (Europe Consommateurs)​.

• Extended Return Period: If a seller fails to inform the consumer about the right of withdrawal, the return period can be extended by up to 12 months​ (Europe Consommateurs)​.

• Exclusions: Some items, such as perishable goods, custom-made products, and certain digital content, are excluded from the right of withdrawal​ (Europe Consommateurs)​.

• Return Costs: The seller must refund the cost of the item and the initial shipping costs (if any), but the consumer may be responsible for return shipping costs unless otherwise specified by the seller​ (Ecommerce News)​.

Product Delivery Information

Delivery Time: Standard service takes 2-5 business days.

Prices:

• Small packages (up to 2 kg): starting from approximately €9.00.
• Medium packages (up to 5 kg): starting from approximately €15.00.
• Large packages (up to 10 kg): starting from approximately €20.00.

Additional Services: Includes the option for package tracking and insurance if needed.

Delivery Area: Deliveries are made across Europe. For more information about specific countries or regions, please contact customer service.